Frequently Asked Questions
General Questions
Q: What services do you offer?
We offer a full range of grooming services for both dogs and cats, including baths, haircuts, nail trimming, ear cleaning, teeth brushing, deshedding treatments, and more.
Q: Do I need an appointment, or do you accept walk-ins?
Appointments are highly recommended to ensure availability, but we do accept walk-ins based on availability.
Q: How do I book an appointment?
You can book an appointment by calling us at [Phone Number] or booking online at [Website URL].
Q: What are your hours of operation?
We are open [Days & Hours]. Please check our website or social media for holiday hours and any special closures.
Before Your Visit
Q: What do I need to bring to my pet’s grooming appointment?
Just bring your pet on a secure leash or in a carrier. If your pet has special needs, please inform us in advance.
Q: Do you require proof of vaccinations?
Yes, for the safety of all pets in our care, we require proof of up-to-date vaccinations for rabies and other core vaccinations.
Q: How often should my pet be groomed?
The frequency depends on your pet’s breed, coat type, and lifestyle. Typically, dogs should be groomed every 4–8 weeks, and cats every 6–12 weeks.
Q: Can I stay and watch while my pet is being groomed?
For the safety and comfort of your pet, we ask that owners do not stay in the grooming area. Pets tend to be more anxious when they see their owners, which can make grooming more difficult.
Grooming & Services
Q: Do you groom all dog breeds?
Yes! We groom all dog breeds, from small to large, and tailor our services to each pet’s needs.
Q: Do you groom cats?
Yes! Our groomers are experienced in handling cats, offering full grooming, brush-outs, and nail trims.
Q: My pet has sensitive skin. Do you offer hypoallergenic shampoos?
Absolutely! We offer hypoallergenic and medicated shampoos for pets with allergies or skin sensitivities.
Q: Do you offer de-shedding treatments?
Yes! Our specialized de-shedding treatments help reduce shedding and keep your pet’s coat healthy.
Q: Can you do breed-specific cuts?
Yes! Our groomers are trained in breed-standard cuts as well as custom styles based on your preference.
After Grooming
Q: How long does the grooming process take?
Grooming typically takes 1.5–3 hours, depending on the pet’s size, coat condition, and services requested. We will call you as soon as your pet is ready for pickup.
Q: What if my pet has fleas?
If we discover fleas, we will provide a flea bath at an additional charge to prevent the spread to other pets. We recommend treating your pet with a flea prevention product before visiting.
Q: My pet is nervous about grooming. Can you help?
Yes! We take a gentle, patient approach with all pets and can provide breaks as needed to keep your pet comfortable.
Q: What if I’m not satisfied with the grooming?
Your satisfaction is our priority. If you have concerns about your pet’s groom, please let us know before leaving or within 24 hours, and we’ll do our best to address them.
Pricing & Policies
Q: How much does grooming cost?
Pricing varies by breed, size, coat condition, and services requested. Contact us for an estimate.
Q: Do you charge extra for matted fur?
Yes, mat removal requires extra time and care to ensure your pet’s safety, so there is an additional charge.
Q: What is your cancellation policy?
We ask for at least 24 hours’ notice for cancellations. No-shows or last-minute cancellations may be subject to a fee.
Contact Us
Still have questions? Feel free to reach out!
📍 Location: 36 N Main St., Farmington, UT 84025
📞 Phone: 801-447-9554
💻 Website: TheDogroom.net
📱 Follow us on social media: Facebook
We look forward to pampering your pet at The Dogroom! 🐶🐱✂️